Employee Resources

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Employee Resources

Communication is a critical component to our daily success as a team. Utilize this page as a resource. Each link will take you to one of Agape’s policies and practices and serves as a continuous guide and communication tool. Please, use it as a reference and know you can always reach someone at Agape if you have questions or would like clarification.

COVID-19 Policy

Agape continues to place the highest priority on the health, safety and wellbeing of its staff and clients, as well as the wider community. The Headquarters Office has been open throughout the pandemic, even while much of the work has been done remotely. Notably, many members of the Agape community have been working on site to sustain the essential services that protect the Agape agency and community, staff the home healthcare services, or support training. Others have been working remotely or been on excused absence status.

These workplace policies and Return to Office FAQs are intended to provide guidance and advice about how to sustain productive work and begin transitioning back to on-site work in some cases, given these highly disruptive changes. Not every question has been answered, nor every situation anticipated. Please, apply them with equal measures of common sense and compassion, consulting with managers, leaders and local HR as needed.

Please also consult Keep Agape Healthy for updated information on requirements for agency access, health and wellbeing, testing and tracing, and travel guidance.

COVID-19 Testing Sites and Vaccination

Your health and well-being is our top priority. We will continue to monitor the evolution of COVID-19 to make sure we are doing everything being recommended by the Virginia Department of Health, the Department of Medical Assistance Services, and the Centers for Disease Control and Prevention.

Agape will be continuously sending out updates to our staff via email as well as here. Please, check these resources frequently for important information and updates.

Electronic Visit Verification Guidelines

Section 12006(a) of the 21st Century Cures Act mandates that states implement EVV for all Medicaid personal care services (PCS) and home health services (HHCS) that require an in-home visit by a provider. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver.

All caregiver employees are urged to use their mobile phones to sign-in and sign-out of their home healthcare shifts. Agape Mobile App provides the link to the Caregiver Sign-in area. If you haven't already done, so, install Agape Mobile App now.

Please, refer to the following guidelines for using your client's telephone that is registered with Agape Home Healthcare to sign-in and sign-out of your shift in case your mobile device becomes unavailable for any reason: