Emergency Support: MAP

Emergency Support: MAP

At a Moment’s Notice: MAP™

Our Medical Advocate Program™ was developed for clients who are currently managing their own health care, yet want the assurance that a professional RN Geriatric Care Manager will be there at a moment’s notice.

MAP™ is designed to give clients and their families the reassurance and peace of mind that in an emergency or crisis situation a knowledgeable, professional RN Geriatric Care Manager is available to assist them.

A True Story

Jin, an Agape client, who resides at a local Continuing Care Retirement Community (CCRC), signed up for MAP. She is 81-years old and in great health — no recent medical issues. She lives independently and is very active physically and socially — she frequents the pool and exercises regularly. After dinner one evening, she suddenly felt dizzy and tumbled into her coffee table, resulting in a fractured hip. The CCRC security officer called 911 after she engaged her emergency button, and immediately after the security officer placed a call to the RN Geriatric Care Manager on call.

Jin was transported by an ambulance to the INOVA Hospital ER and upon arrival was joined by the RN Geriatric Care Manager. The RN Geriatric Care Manager provided her complete medical history, her complete, current medications profile, and all other pertinent information to the ER medical team. Immediately, they could assess the next steps in providing her with the appropriate treatments. The RN Geriatric Care Manager simultaneously reached out to her designated family members, and brought them up to speed on her current well-being.

The RN Geriatric Care Manager then worked with the hospital team to establish the appropriate rehab facility and hands-on-care so that Jin could get through recovery as quickly as possible and back to her normal routine.

It can be an overwhelming experience to be in pain, ride in an ambulance alone, and attempt to advocate on your own behalf when confronted with myriad of questions from the ER staff and physicians. The RN Geriatric Care Manager eases that stress and burden and maps out the immediate short-term and long-term plan and goals, without overwhelming Jin.

In just a few months time, Jin is back in her independent apartment, with her friends and enjoying her routine. The RN Geriatric Care Manager attends her follow-up physician appointments with her, and continues to monitor the private duty home health care aide, who assists her with the morning showering routine as she continues to build back her strength and security.

This is one of our many stories that paints the picture of the importance of having an experienced, RN Geriatric Care Manager at the ready.